سياسة الطلب و الشراء و الارجاع

The customer has the right to inquire about the ingredients of the products before completing the purchase and payment through customer service on WhatsApp. Some products are not suitable for sensitive skin because they contain aromatic fragrances, and we kindly ask our dear customers to verify this before purchasing. Please read the description and usage instructions for each product and adhere to its instructions. The store is not responsible for misuse of the products or failure to maintain them after use. Please ensure the accuracy of the entered data (name - mobile number - address) as the order will be shipped and delivered based on the entered information. Due to the nature of the products, we do not offer a refund or order cancellation after payment, order completion, and shipping. When changing the delivery location by the customer, we apologize for the cancellation of the order; the delivery address can be changed by contacting the shipping company directly. We ask you to be careful and follow the messages from the shipping companies and communicate with them to determine the appropriate time to receive the order. Please check the products carefully at the moment of receipt, and if there is a defect or damage in the products, contact us immediately or within 24 hours at the latest from the moment of receiving the order, by contacting customer service. If a different order is received from what the customer ordered, the customer must return the order, provided the products are not opened or used. If you encounter a problem with the ordering or payment process or have a complaint, please contact customer service with the order number and the type of problem, and a response will be provided as soon as possible.